One of Dale Carnegie’s lessons from How to Win Friends and Influence People (which is a true gem despite the self-help styled title) is to:
“Remember that a person's name is, to that person, the sweetest and most important sound in any language.”
People are absolutely obsessed with themselves, and catering to this natural narcissism goes a long way to winning folks over.
Never pass up a chance to incorporate personalization into your app, whether through referencing a user’s name, location, or past purchase behavior (which you’ll want to do subtly to bypass any creep out alarms).
Include these personalized touches via push notifications, emails, and in-app messaging. You can also deliver a customized experience with content, making sure to deliver relevant, valuable content that matches a user’s unique needs. These kinds of award-winning experiences are what keep app retention high.
Netflix is a superstar at doubling down on personalization, collecting user data and suggesting shows it knows users will enjoy.
This delivers a more positive experience to the user, keeping customer satisfaction sky high (even if your friends judge you for your personalized Sci-Fi Movies About WWII category).
image via Neatorama
Let’s face it; churn is as inevitable as the sun and stars.
Some folks are going to leave your app, but knowing why their abandoning your app will allow you to save other users in the future.
Common reasons for uninstalling include:
Increasing app retention isn’t just about knowing why users uninstall your app – it’s also important to understand the personas of your app abandoners and what behaviors they’ve performed in the past.
You can muck about in your data to discover these key behavior paths of abandoners, but there are some great tools out there that do the thinking for you. Predictive Insights is a pro at this, as it self-learns based on all your collected data and shows the likelihood of certain user buckets converting or churning.
For example, predictive insights might show that users who didn’t upload a profile picture in your social app within 3 days of joining have a 30% chance of abandoning your app. To remedy this, you may begin implementing an onboarding program that includes adding a profile photo (among other things).
Did your user skip the onboarding? Send them an in-app message next time they log in reminding them to add a profile photo!
Tools like Predictive Insights go a long way to helping you turn potential churners around and boost retention.
Many users uninstall apps as a result of spammy, irrelevant messaging. Make sure you’re not sending out push messages for kicks and giggles – your marketing campaigns should always be highly optimized and have a clear goal.
Brush up on best practices for push notifications and always include powerful CTAs in your copy to give users a next step to take.
Take advantage of all the marketing tools at your disposal, including:
Make sure your marketing always matters! And of course, measure and track everything you send out to make sure you know what’s working and what’s not.
You should be constantly testing and tracking to ensure you’re always giving you users the best of the best.
Every app is different, and every audience has unique needs. While a stream of colorful emojis may work for Dominos, it could turn finance app users running. Don’t simply go by best practices – experiment and evaluate if certain tactics work for you or not. In other words? A/B test.
It’s also essential that you look past simple metrics like clicks and find ways to measure metrics that are more aligned to your business goals, such as engagement, revenue, and conversions.
True Impact is one feature of Localytics that can help a ton in this area. True Impact helps apps evaluate the engagement and conversions that come as a result any given marketing effort. For example, True Impact could be used to learn how many users bought a pair of shoes from your fashion app after a well-timed push message promoting a new sale.
Some users will click your message to follow through, but plenty of others will simply close out of your message and open the app themselves. This exhibits how clicks can often be a misleading metric, as simple click rates don’t always reflect the true performance of a messaging campaign.
Testing, tracking, and correctly measuring your marketing efforts will help you build better campaigns, increasing app retention as a result.
Do you have any tips for increasing app retention? Share your best-kept secrets in the comments!
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